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Using your software’s in-product Help system is always a good first stop to answer your technical questions. When you need additional help, there are several ways to connect with Sage. Depending on your Sage Business Care Plan, you may be able to take advantage of the services shown in the following chart. Please keep in mind, our response times can be longer during peak times.

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Join our Sage City ( community. Sage City is our user forum that is available 24/7. It is the place where Sage employees, product and industry experts, and your peers connect to share ideas.

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Live Chat: Monday through Friday from 9 AM to 8 PM Eastern Time, with the same exceptions as telephone support (see below).

Telephone Support and Online Support Request contact: Monday through Friday from 9 AM to 8 PM Eastern Time with the following exceptions:

  • Standard United States holidays

Upgrading Your Sage Business Care Plan

If you would like to renew or upgrade your Sage Business Care plan (such as to add telephone support), please call 800-858-7098.

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