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Proven software platforms and functionality.

Sage Service Operations Success Story – Viking Controls Co.

 We appreciate the quicker turn-around time for processing paperwork after a service call that Sage Service Operations has made possible, which in turn allows us to issue bills sooner and shorten the time between providing the service and receiving payment.

Laura Robbins
Office Manager, Viking Controls Company

Sage Service Operations Success Story – Viking Controls Co.

 We appreciate the quicker turn-around time for processing paperwork after a service call that Sage Service Operations has made possible, which in turn allows us to issue bills sooner and shorten the time between providing the service and receiving payment.

Laura Robbins
Office Manager, Viking Controls Company

Challenge

Viking Controls, Inc., a distributor and a commercial energy management and control systems contractor, was contending with field communication inefficiencies and data redundancies within its cost management and service work order operations, and sought a technology solution that would address these issues and provide a platform that would enable them to streamline their operations, grow their business and deliver a higher level of client service.

Solution

Viking Controls implemented the Sage 300 Construction and Real Estate and Service Operations suite of applications, providing the company with a platform for improved management reporting and operational efficiency. Sage’s cost accounting and project management software gave Viking the ability to manage larger projects and increase visibility into project performance against budgets.

Results

Viking was able to save time by reducing the need for “re-work” by improving its accuracy when entering project data, thanks to real-time availability to work order histories and new service requests. In addition, the cloud-based deployment model for Sage Service Operations means field crews could update client work as it was completed instead of waiting to return to the home office, allowing accounting teams to bill for completed work more quickly and improve cash flow.

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