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Distribution & Manufacturing Service Management Solutions

Distribution & Manufacturing

Distribution & Manufacturing

Finding a service management solution is critical for responding to customer issues and automating systems to ensure contractors stay on top of maintenance programs and respond to issues before their clients know they exist.

Service Management Challenges

CHALLENGE
Our customers have many different locations, each with equipment that we need to track lots of information on.

SOLUTION
Track customers and all their related locations independently and consolidated. Each will have its history of work orders and related equipment and equipment history.

CHALLENGE
Our service agreements have multiple tasks and schedules that need to be initiated and tracked.

SOLUTION
Service agreements can include multiple pieces of equipment with multiple tasks, related parts and preventative maintenance schedules.

CHALLENGE
We use excel or a white board to track the schedule of our service techs. It is very tedious and we can’t really provide visibility to the entire team.

 

SOLUTION
A Dispatch Board that graphically displays the work orders & jobs that need to be scheduled and the techs & job labor available to get them done. Integration with mapping software provides even greater insight to which tech may be closest.

CHALLENGE
It often takes 20 – 30 days from completion of a work order to generation of the client’s bill, add 30 days to get it paid!

SOLUTION
By completing the work performed on a tablet or smart phone, accounting can check the details of the work order, and confirm the parts or labor and send an invoice out in days, not weeks.

We Have the Solutions You Need

Sage 300 Service Manager

Service Manager, a service and job cost maintenance software, is fully integrated with Sage 300.  Schedule jobs, employees/contractors, tasks, equipment and other resources. View workloads, plan ahead, allocate and reschedule resources, record time entries, and manage conflicts.

Why Work With United Solutions and Sage?

construction projects are managed each year with Sage software

staff members

%

of customer questions resolved on the very first contact

%

of the ENR top 400 contractors use Sage